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F.A.Q.

FREQUENTLY ASKED QUESTIONS

Welcome to the Natural Products Australia FAQ — your quick guide to everything you need to know about our natural, plant-based supplements.

Here you’ll find answers about our best-selling Factor 8 Joint Ease, including how it works, how to use it, and what makes its turmeric, curcumin, boswellia, ginger, and black pepper blend so effective.

We also cover questions about our other supplements, TGA compliance, quality standards, ordering and shipping, and promotions — so you can shop and supplement with confidence.

About Natural Products Australia

Discover how Natural Products Australia helps you support your health naturally, safely, and effectively.

Who is Natural Products Australia and are your supplements made in Australia?

Natural Products Australia is an Australian-owned company dedicated to creating bioavailable, plant-based health supplements inspired by traditional Ayurvedic medicine and backed by modern science. We source only the highest quality botanicals from trusted growers worldwide, hand-harvested at peak potency, and independently tested in Australia to ensure they are free of contaminants, heavy metals, and nasties. All of our supplements are manufactured in Australia following strict Good Manufacturing Practice (GMP) standards. From sourcing to production, every step is done with care to deliver effective, natural, chemical-free supplements designed for your health and wellbeing.

Are Natural Products Australia’s products cruelty-free and vegan-friendly?

Yes! All Natural Products Australia supplements are 100% cruelty-free and vegan-friendly. We never test on animals, and our formulas are made entirely from plant-based ingredients, free from animal products or by-products. You can enjoy our supplements knowing they are ethical, natural, and aligned with a compassionate lifestyle.

What makes Natural Products Australia products different?

 Every ingredient in our supplements is hand-harvested at peak potency, sourced from trusted growers, and independently tested in Australia to ensure purity, free from contaminants, heavy metals, and nasties. Our ingredients are then combined in synergistic formulas designed for maximum absorption and effectiveness, blending the wisdom of traditional medicine with modern scientific research.

Explore our full range of supplements to see the difference for yourself.

About Factor 8 Joint Ease

What is Factor 8 Joint Ease?

Factor 8 Joint Ease is our best-selling, TGA-listed anti-inflammatory supplement, trusted by thousands. Made from organic Ayurvedic herbs like turmeric, curcumin, Boswellia serrata, ginger, and black pepper, it is designed to reduce joint pain, inflammation, and stiffness while supporting muscle recovery and joint mobility. Its synergistic formula delivers fast, potent relief, with every ingredient hand-harvested at peak potency, batch-tested in Australia, and free from contaminants and heavy metals.

Explore Factor 8 Joint Ease here.

Does turmeric really help with pain?

Yes. Turmeric contains curcumin, a natural compound with strong anti-inflammatory properties. It works by targeting inflammation at its source, which can help reduce joint pain, stiffness, and swelling. In Factor 8 Joint Ease, turmeric is combined with Boswellia, ginger, and black pepper to enhance absorption and deliver fast, potent relief for everyday aches and chronic joint discomfort.

How do I take Factor 8 Joint Ease?

Take one capsule once or twice daily, with a maximum of two capsules per day. For pain or discomfort over 8/10, take one capsule in the morning and one at night with food for better absorption.

How long does it take for Factor 8 supplements to work?

The effects of Factor 8 Joint Ease can vary depending on the individual, their level of inflammation, and overall health. Some people report noticing a difference within hours, while for others it may take a few days of consistent use. As a general rule of thumb, most users begin to experience noticeable relief within 5–7 days when taken as directed.

What is the best natural supplement?

We may be a little biased, but many of our customers and health professionals consider Factor 8 Joint Ease one of the most effective natural anti-inflammatory supplements available. It is our best-selling formula, backed by decades of Ayurvedic knowledge, modern scientific principles, and over 120 worldwide clinical trials on its key ingredients. Factor 8 has helped improve the quality of life for thousands of people struggling with joint pain and inflammation.

Check for yourself and read some of our customer experiences here: View testimonials.

Is Factor 8 safe to take every day?

Yes, Factor 8 Joint Ease is safe and gentle for daily use, and we recommend taking it every day to experience the best results. Made from natural, plant-based ingredients, it is free from contaminants and heavy metals and has no known side effects when taken as directed.

How does black pepper improve Boswellia absorption?

Black pepper contains a natural compound called piperine, which enhances the absorption of active ingredients like Boswellia, curcumin, and turmeric into the bloodstream. By increasing bioavailability, it helps your body fully benefit from the anti-inflammatory and pain-relieving effects of these plant-based ingredients, making supplements like Factor 8 Joint Ease more effective.

Is Factor 8 approved by the TGA?

Yes, Factor 8 Joint Ease is listed with the TGA in Australia, meeting strict safety, quality, and efficacy standards. This listing allows Factor 8 to carry therapeutic claims such as reducing mild joint aches and stiffness and supporting joint mobility. It is also Australian made, ensuring high-quality local production.

What makes Factor 8 different?

Factor 8 Joint Ease is a dual-action, synergistic anti-inflammatory supplement that combines Turmeric, Curcumin, Boswellia serrata, Ginger, and Black Pepper for maximum potency. Unlike many products, it uses Boswellia, a centuries-old anti-inflammatory powerhouse, and is formulated for enhanced absorption with black pepper. Every ingredient is hand-harvested at peak potency, batch-tested in Australia, and free from contaminants and heavy metals. This combination delivers faster, stronger, and longer-lasting relief from joint pain, stiffness, and inflammation.

About Our Other Products

What other supplements do you offer?

We offer a range of natural supplements designed to target specific health needs:

3XR – A curcumin super-blend to support immune and digestive health.

Fuel Powder – Organic greens blend to boost energy and overall nutrition.

Gut Guard – Helps support gut health and digestion, perfect for those with digestive concerns.

Factor 8 Liniment – A topical version of Factor 8 for targeted relief of joint and muscle pain.

Shop by your health goal and find the supplement that’s right for you.

Can I use Factor 8 Liniment with Factor 8 capsules?

Yes! Factor 8 Liniment can be used alongside Factor 8 capsules for targeted joint and muscle relief. While the capsules work systemically to reduce inflammation from within, the liniment provides fast, topical relief where you need it most. Using both together can help enhance overall comfort and mobility.

Can I take multiple products together safely?

Yes, many of our supplements can be used together to support different aspects of health. For example, Factor 8 capsules can be taken alongside Fuel Powder for joint support and overall energy, or Gut Guard for digestive health. All products are made from natural, plant-based ingredients and are batch-tested in Australia for purity.

Why do you recommend bundles?

We recommend bundles because many of our products work even better together, targeting different aspects of health for maximum benefit. Plus, the more you buy, the more you save! We also offer loyalty programs, exclusive deals, and seasonal offers, making it easy and rewarding to try multiple supplements.

Sign up to our newsletter for exclusive deals, tips on using our products, and a discount on your first purchase—all designed to help you get the most from your supplements.

What products do you recommend taking together for maximum optimisation?

It depends on your health goals: Factor 8 Joint Ease capsules + Liniment – Capsules work internally to reduce inflammation and joint pain, while the liniment provides fast, targeted relief directly to sore joints and muscles.

Fuel Powder + Gut Guard – Fuel Powder provides your body and gut with essential nutrients and energy, while Gut Guard protects, heals, and nurtures your digestive system. Together, they support overall gut health and wellness. Combining these products allows you to maximise benefits naturally and get the most from your daily routine.

Ordering, Shipping and Payment

How can I order your products?

You can order easily online through our website or by phone at Freecall 1800 961 971 or 0414 583 106. Our team is happy to assist you with any questions about products or orders.

Do you ship Australia-wide and internationally?

Yes! We offer free shipping across Australia and worldwide shipping at a flat rate.

What payment methods do you accept?

We accept all major payment types, including Mastercard, Visa, PayPal, Apple Pay, Google Pay, Afterpay, and credit cards, making it easy and convenient to pay your way.

Do you offer a money-back guarantee?

Yes! We are so confident you’ll love our products that we offer a 30-day money-back guarantee. If you’re not completely satisfied, simply contact us for a full refund.

Research& Quality Assurance

Are your products backed by scientific research or traditional medicine?

Yes. Our supplements are inspired by centuries of traditional Ayurvedic medicine and developed using modern scientific principles. Factor 8 Joint Ease, for example, took over 3 years to formulate, is made under strict GMP standards, and its key ingredients are supported by more than 120 worldwide clinical trials, demonstrating their effectiveness in reducing inflammation, relieving joint pain, and supporting overall wellness.

What is a TGA-listed product and why does it matter?

A TGA-listed product is one that is included on the Australian Register of Therapeutic Goods (ARTG), meaning it has met strict safety, quality, and efficacy standards set by Australia’s health regulator. This listing gives you confidence that the product is manufactured under high standards, contains accurate ingredient claims, and is safe to use as directed. For supplements like Factor 8 Joint Ease, being TGA-listed ensures that you are choosing a product you can trust for effectiveness and quality.

How do you ensure consistent potency in each batch?

Every batch of our supplements is carefully formulated and tested to ensure consistency. Ingredients are hand-harvested at peak potency, and our strict quality control processes under GMP standards verify that each batch delivers the same high level of effectiveness and bioavailability. This ensures you get the full benefit of every capsule, every time.

Are your supplements free from contaminants and heavy metals?

Yes. All our products are independently tested in Australia to confirm they are free from contaminants, heavy metals, and other impurities. We source ingredients from trusted growers and plantations, and every batch is verified for purity, giving you confidence that our supplements are safe, clean, and high quality.

Customer Support

I have a question or issue with my order—who can I contact?

You can reach our friendly customer support team by emailing sa***@*********om.au or by phone at 1800 961 971 or 0414 583 106. We’re available Monday to Friday, 9 am–5 pm (AEST), and always happy to help with any questions, order updates, or product support.

Can I change or cancel my order after placing it?

Yes! Please give us a call at 1800 961 971 or 0414 583 106 as soon as possible, and our team will help you modify or cancel your order.

Do you offer international customer support?

Yes! We provide international support in English, French, and Spanish to assist customers worldwide.

How can I provide feedback about my experience or a product?

We would love to hear from you! You can leave a review on our Google Shop page  or email us directly at sa***@*********om.au. Your feedback helps us improve and serve you better.

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